How it works
How to rent a bike
To rent a bike, please call the hotline number you will find on the bike. A computer voice will ask you for the number of the bike you want to rent. After entering this number into your mobile phone you will get the code to open the combination lock on the bike.
Please make sure that the calling-number-transmission on your phone is activated.
How to return the bikeThe bikes have to be returned to an official location. Block one wheel with the lock and shift the numbers. After that call the hotline again and inform us about the return location.
Official Locations of the bike sharing system
Our bike sharing system is a one-way rental system. That means you can return your bike at all official locations. If you return the bike to non-official locations we will have to charge you a service fee.
Stations with rental terminals
In many cities you'll find stations with a rental terminal. Simply hold your RFID customer card in front of the terminal computer to rent a bike. To return a bike, lock it at one of the racks or close to the station and confirm the return at the terminal.
Smartphone apps, mobile website and SMS rental
Our official smartphone app for Android and iPhone as well as a couple of third-party apps help you to rent a bike from the comfort of your smartphone. Our mobile website is also optimized for rental and return with almost every modern phone. In some systems we do also provide you with rental and return via SMS. Simply answer to our SMS with the station number of the return station. To rent a new bike, you can answer with a new bike number.
Before you can rent a bike, you have to register your personal details (name, address, mobile phone number) once. At your future rentals, our system will identify you with your phone number. After your registration, you can use our system in all cities and countries. On one customer account, you can rent up to four bikes at the same time.
You can pay by credit card or per direct debit. In case of credit card payment, you can use the bike rental system immediately. When you pay by direct debit, the activation of your account may take up to three days. You can register by phone or online.