we are very happy that you accept the new bikes so well. We were very happy about your positive feedback.
The simplified return process has unfortunately caused many customers not to return the bikes to official stations as required. This means that you as a customer will have fewer bikes available at the usual stations and it causes great effort to collect all those bikes again.
Therefore the fee of 20€ will now be imposed automatically.
You will be informed by text message, Push Notification or e-mail. A justifiably imposed fee is not refundable.
You can read here how to still avoid an already imposed fee: Avoid the fee for incorrectly returned bikes.
As the locks on the new bikes will open automatically as soon as the rental has started, please remember to go to the bike first and rent it only when you're infront of it.
If you have been charged a fee even though you returned the bike at a station, please contact our customer service via app feedback or hotline, stating your bike number, registered phone number and return station.
nextbike is Europe’s bike share leader. We are getting more and more people on our bikes by making them a natural part of urban mobility. As pioneers, we have been developing sustainable bike sharing systems for over 14 years. We are currently active in over 200 cities, including Berlin, Warsaw, Glasgow, Cologne, Budapest and Riga. Worldwide we offer nextbikes as a complement to bus & train, e.g. in the USA, New Zealand and India. Our business model is based on cooperations with cities, public transport providers, universities and consumer brands. Together we make our cities even more livable and bike sharing a bit smarter every day.
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